Support
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A problem or a suggestion? Write to saha@sayfa.app. If you include your organization’s name, the device you use (web, iPhone or Android) and a screenshot of the problem, we can help faster. Never send your password by e-mail.
Signed in? You can also write from inside Saha: on the web, click your name and choose Send feedback; in the apps, open the account screen. Attach up to three screenshots and follow the team’s reply and the status under My feedback.
I forgot my password
Click Forgot password on the sign-in screen and enter your e-mail address. Set a new password with the link you receive. If the e-mail does not arrive, check your spam folder.
My invitation did not arrive
The invitation goes to the e-mail address your organization’s administrator entered. Check the address with your administrator; they can send a new invitation under Settings → Users.
I cannot see a screen or a button
What you can see depends on your role in your organization. Your organization’s administrator can change your role.
Does the technician app work offline?
Yes. Work assigned to you and your team stays on the phone; you can start it, fill in the checklist, add photos and complete it. What you do is queued and sent when the connection comes back.
Reporting a fault with a QR label
Scanning the label with the phone camera is enough; no app or account is needed. The report reaches the organization as a request, and the reporter follows its status through a tracking link.
How do I export my records?
With the permission to do so, download work orders, assets, part usage and logs as CSV under Reports → Export.
I want to delete my account
The account deletion page explains how.